Privacy Policy — How fg9999 Collects, Uses, and Protects Your Personal Data

Data We Collect

fg9999 collects personal data through several channels: directly from you when you register an account, make a deposit, contact support, or interact with Platform features; automatically from your device and browser as you navigate the Platform; and from third-party partners such as payment processors and identity verification services. The categories of data we collect are described below.

1.1 Account Registration Data

When you create an fg9999 account, we collect the following information to establish and verify your identity:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify the 18+ age requirement)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address and/or mobile phone number (as primary contact method)
• Username and hashed password (passwords are never stored in plain text)
• National ID number (NID), passport number, or driving licence number if provided during KYC verification

1.2 Financial Transaction Data

To process deposits, withdrawals, and bonus credits, fg9999 collects transaction-level financial data, including:

• Mobile banking account number or alias associated with bKash, Nagad, Rocket, or Upay
• Bank account details where bank transfer is used (account name, account number, branch name)
• Payment card type (Visa or Mastercard), last four digits, and expiry date — full card numbers are not retained by fg9999
• Transaction amounts in BDT, timestamps, transaction reference identifiers, and transaction status
• Deposit and withdrawal history associated with your account

1.3 Gameplay and Betting Activity Data

To deliver a personalised and fair gaming experience, fg9999 records all gameplay and betting events on the Platform:

• Game sessions played, including game title, provider, stakes wagered, outcomes, and session duration
• Sports bets placed — markets selected, odds accepted, settlement results, and bet history
• Bonus activations, wagering progress, and bonus redemption history
• Account balance changes tied to gameplay events

1.4 Technical and Device Data

Automatically collected from your device and browser session each time you access the Platform:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, browser type and version
• Session start and end timestamps, page views, click paths, and feature interactions
• Cookies and similar tracking identifiers (detailed in Section 4)

1.5 Communications Data

When you contact the fg9999 support team or interact with our communications, we may collect and retain:

• Live chat transcripts and the content of support enquiries
• Email correspondence sent to [email protected]
• Records of marketing communications sent to you and your opt-in or opt-out status

How We Use Your Data

fg9999 processes personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose incompatible with those disclosed here. The table below sets out each processing purpose alongside the legal basis and the specific data categories involved.

Where fg9999 relies on legitimate interests as a processing basis, we have conducted an assessment confirming that the processing is necessary for the stated purpose and does not override your fundamental privacy rights. You may contact us to request details of any specific legitimate interests assessment.

Data Sharing and Disclosure

fg9999 does not sell or rent personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third-party recipients of personal data are bound by contractual obligations requiring them to maintain appropriate security standards and to process data only for the permitted purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, fg9999 transmits the minimum necessary financial data to authorised payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These partners operate under their own published privacy policies and are independently responsible for the security of data processed within their systems. fg9999 shares only the data elements required to execute the transaction — full card numbers and mobile banking PINs are never passed through fg9999's systems.

3.2 Game Studio Providers

Third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Spribe, and Ezugi receive technical session identifiers and anonymised player identifiers sufficient to authenticate your game session and record bet outcomes. These providers do not receive your full name, contact details, or payment information via the game session feed.

3.3 Identity Verification Services

Where fg9999 engages a third-party KYC verification service to assist with document authentication and age verification, the relevant identity documents and personal details required for that check will be shared with the verification service provider. Such providers are engaged under data processing agreements and are not permitted to use the data for any other purpose.

3.4 Legal and Regulatory Disclosures

fg9999 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are required to do so by applicable law, valid legal process, or where disclosure is necessary to detect, prevent, or address fraud, money laundering, or other illegal activity. Such disclosures are made on a case-by-case basis and are limited to the data strictly required.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the fg9999 business, personal data held by fg9999 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting material changes to this Privacy Policy with reasonable advance notice.

Cookies and Tracking Technologies

The fg9999 Platform uses cookies and similar technologies to ensure the Platform functions correctly, to remember your session and preferences, to detect fraud, and to generate anonymised analytics data that helps us improve the player experience. This section explains the categories of cookies in use and how you can manage them.

4.1 Cookie Categories

4.2 Managing Cookies

You can manage non-essential cookies through your fg9999 account settings panel under "Privacy Preferences". In addition, most modern browsers allow you to block or delete cookies through the browser's settings menu. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics or marketing cookies will not affect your gameplay access.

fg9999 does not use third-party advertising network cookies or cross-site behavioural tracking cookies. Cookies placed by game studio providers during an active game session are limited in scope to that session and do not persist beyond the end of the game window.

Data Retention

fg9999 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve any outstanding disputes or enforce our agreements. The following retention periods apply as a general guide. Specific legal requirements may necessitate longer retention in individual cases.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory review, it will be restricted from active processing until deletion becomes possible.

Data Security

fg9999 implements a layered security framework to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures are reviewed and updated regularly in response to evolving threats and industry best practices.

6.1 Technical Security Measures

• All data transmitted between your device and fg9999 servers is encrypted in transit using TLS 1.2 or higher. This applies to all Platform pages, cashier transactions, and API communications.
• Account passwords are hashed using industry-standard one-way cryptographic algorithms. fg9999 staff cannot view your password in plain text under any circumstances.
• Sensitive fields including payment account identifiers are encrypted at rest within fg9999's data storage systems.
• Access to personal data within fg9999's internal systems is restricted on a need-to-know basis. Staff access is authenticated, logged, and audited.
• Automated anomaly detection systems monitor account activity for patterns consistent with unauthorised access attempts, credential stuffing, and account takeover behaviour.

6.2 Your Responsibilities

While fg9999 maintains robust technical and organisational security measures, the security of your account also depends on actions you take. We strongly recommend the following:

• Use a strong, unique password for your fg9999 account that is not shared with any other website or service.
• Do not share your account credentials with any other person, including family members.
• Log out of your account when using a shared or public device.
• Contact fg9999 support immediately via live chat if you suspect unauthorised access to your account.

6.3 Security Incidents

In the event of a personal data breach that poses a risk to your rights and freedoms, fg9999 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact. We will also notify relevant authorities as required by applicable data protection law.

Your Privacy Rights

As a user of the fg9999 Platform, you hold a number of rights with respect to the personal data we hold about you. fg9999 is committed to honouring these rights promptly and without undue obstruction. The rights set out below apply to all registered players regardless of their location within Bangladesh.

To exercise any of the rights listed above, please contact the fg9999 data team using the details provided in Section 8. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to or amended by an unauthorised party. We will acknowledge receipt of your request promptly and aim to resolve it within 30 days. Where a request is complex or involves a high volume of data, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how fg9999 has handled your personal information, please use one of the contact methods below. All data-related enquiries are handled by our dedicated support team and are treated with strict confidentiality.

8.1 How to Reach Us

• Live Chat: The fastest way to reach the fg9999 support team is via live chat, available 24 hours a day, 7 days a week, directly on the fg9999 Platform after logging in to your account.
• Email: For formal data rights requests, please write to [email protected] with the subject line "Privacy Rights Request — [Your Username]". Please include a brief description of your request and any relevant account identifiers to help us locate your data promptly.

8.2 Response Timeframes

fg9999 aims to acknowledge all privacy-related enquiries within 2 business days of receipt. Substantive responses to data rights requests will be provided within 30 calendar days. Complex requests may require up to 60 calendar days; you will be informed if an extension is necessary.

8.3 Updates to This Policy

fg9999 reviews this Privacy Policy at regular intervals and updates it as necessary to reflect changes in our data practices, platform features, or applicable legal requirements. The most current version of this Policy is always published at fg9999.app/privacy-policy. The "Last updated" date at the top of this document indicates when the most recent revision took effect. We encourage you to review this page periodically to stay informed about how we protect your personal data.

For material changes — those that significantly affect how your data is used or your rights in relation to it — fg9999 will provide proactive notification to registered players via an on-platform notice displayed upon your next login, in addition to updating this page.